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RETURNS POLICY

We understand that customers may not always receive a product as expected or change their mind after purchasing an item. However, unfortunately, we DO NOT offer refunds/exchange at the moment unless you receive a faulty item with defects. Please take note that this is at our discretion and we reserve the right to refuse a faulty product back if we believe it is reasonable to do so.

Cancellations

Once an order has been placed, we do not offer any cancellations. All orders are placed with your consent, therefore, we advise you to read all product descriptions, size charts as well as see all the pictures carefully before placing an order.

PRE ORDERS: We cannot cancel pre-orders if you change your mind later. This is because a pre-order is paid in advance and we order those specific quantities to be made. Once we receive a pre-order, that certain product is ordered especially for you which is why we do not accept cancellations. 

Upon receiving a faulty item (ONLY for a fault that was not specified prior to purchase), please contact us within 24 hours. Any faulty items that we accept, need to be sent back to us in their original packaging, in an unworn condition with all tags intact, within 7 days of receipt. Buyer pays return postage. If a refund is issued for faulty products, the refund will only be issued to the credit/debit card that was used as the original mode of payment.

Please read all details of fabric & sizes carefully before ordering to avoid disappointment as we want to provide our customers with a positive experience ensuring 100% satisfaction.

We hope you enjoy our wide range of designer inspired Pakistani suits at affordable prices.

Disclaimer

All our items are subject to availability.

 

Design, size and colours may vary slightly. Please take note that colours on camera may seem different in real life, we do not bear responsibility in any such circumstance.

Faulty Item (which has not been declared prior to purchase)

a faulty item is described as one of the following:

  • Large hole or tear

What does NOT fall under the faulty item category:

  • Beads and embellishments which have come off or are slightly loose. 

  • Minor small minor marks which have occurred during the manufacturing process

We would recommend dry cleaning the garments before wearing them

All our products come straight from the manufacturer/factory, therefore, it is advised you dry clean your suits before you wear them.

  • Do not use any type of Bleach or Stain removing chemicals.

  • Do not keep wet fabrics in twist form in order to avoid copy marks.

  • Do not dry fabrics in direct sunlight.

  • Iron clothes at moderate temperature.

Dry cleaning is recommended on ALL products.

 

Please Note: We are not liable for any damages caused by washing using another method.

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